Shipping & Returns
Rock N Roll Vintage ships world-wide every day of the week. We ship most items for no additional charge within the continental USA. Other destinations please inquire for a specific shipping quote and carriers.
International Buyers Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges. We cannot under-value merchandise or mark the item as a gift on customs forms.
RETURNS: Due to the current pandemic we are not accepting returns on any NON-DEFECTIVE products at this time. Effective March 1st 2020.
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Buyer receives a full refund in their original payment method less any shipping charges.
Pedals and Accessories: Pedals and accessories may be returned for up to 7 days after receipt of the product. The customer must pay all shipping and insurance when sending a pedal back to our store. All packing material, instructions and parts must be included and the product must be in new condition or an adjustment to your refund will be made. You must request an RA (Return Authorization) before returning any pedal or accessory. Please contact us for an RA. ****** Guitars and Amps: Guitars and Amps have a 48 hour approval period. The approval period starts upon delivery. The customer must notify us of a return within 48 hours of receipt. Please call 773-878-8616 or drop us an email to notify us within the 48 hour approval period. Please wait for confirmation and a Return Authorization before shipping the item back. We will provide return shipping instructions.
Customer must pay all shipping and insurance when sending an item back to our store. Items must be insured for the value paid. Any shipping fees for shipping an item from Rock N Roll Vintage to the customer will not be refunded, this includes our "FREE SHIPPING" cost to you. We do not consider the guitar or amp returned until we have received the item and verified it's in the same condition as shipped, any accessories must also be returned in original condition. For all new items, accessories such as hang tags, manuals and protective covers must be included and in their original condition. ****** If you are not certain how to pack a return, please contact us for proper packing instructions. It is very important to properly pack guitars and amps to prevent damage in the unlikely event they are returned. ****** Damaged and Defective Items: At our discretion we will either replace, repair or provide a refund for damaged and defective items. Proof of damage may be required. Please contact us for details. We must be notified within 48 hours of receiving a damaged or defective item.
Restocking fee: 15% restock fee will apply to any opened sealed non-defective products. This fee will be deducted from your refund.