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Store Policies

Store and Web Site Policies 

Effective May 31, 2016

Our Privacy Policy:

Privacy Policy for Rocknroll Vintage Inc.
This Privacy Policy discloses the privacy practices for rocknrollvintage.com. This notice applies solely to the information collected by this website.

Rocknroll Vintage Inc. is the sole owner of the information collected on this website. We only have access to/collect information that you voluntarily give us via email, when joining our newsletter list or other direct contact from you. We will not sell or rent or share this information to anyone outside of our organization other than necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this policy.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:

* See what data we have about you, if any
* Change/correct any data we have about you
* Have us delete any data we have about you
* Express any concern you have about our use of your data

We take precautions to protect your information. Whenever never collect sensitive information such as credit card details. Our merchant processor uses the latest encryption methods. You can verify this by looking for a closed lock icon when checking out or looking for “https” at the beginning of the address of the webpage.

We also protect your information offline. We never permanently retain any credit card information. Only employees who need information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via email at rocknrollvintage@gmail.com

Our Return Policy:

Pedals and Accessories: Pedals and accessories may be returned for up to 7 days after receipt of the product.  The customer must pay all shipping and insurance when sending a pedal back to our store.   All packing material, instructions and parts must be included and the product must be in new condition or an adjustment to your refund will be made.  You must request an RA (Return Authorization) before returning any pedal or accessory.  Please contact us for an RA.

Guitars and Amps: Guitars and Amps have a 48 hour approval period.   The approval period starts upon delivery.  The customer must notify us of a return within 48 hours of receipt.  Please call 773-878-8616 or drop us an email to notify us within the 48 hour approval period.  Please wait for confirmation and a Return Authorization before shipping the item back.  We will provide return shipping instructions. 

The customer must pay all shipping and insurance when sending an item back to our store.  Items must be insured for the value paid.  Any shipping fees for shipping an item from Rock N Roll Vintage to the customer will not be refunded.  We do not consider the guitar or amp returned until we have received the item and verified it's in the same condition as shipped, any accessories must also be returned in original condition. For all new items, accessories such as hang tags, manuals and protective covers must be included and in their original condition.

If you are not certain how to pack a return, please contact us for proper packing instructions. It is very important to properly pack guitars and amps to prevent damage in the unlikely event they are returned.   

Damaged and Defective Items:  At our discretion we will either replace, repair or provide a refund for damaged and defective items.  Proof of damage may be required.  Please contact us for details.  We must be notified within 48 hours of receiving a damaged or defective item.

Our Shipping Policy:

Domestic - Our standard shipping in the U.S. is UPS ground. We offer expedited shipping for an additional fee. We always insure shipments. Amps vary by size and weight, please call or e-mail us for shipping cost on a item by item basis if shipping is not listed in the description. 

International -  International shipping generally uses USPS for accessories and UPS for larger items.  Shipping fees include all packing material and handling fees but do not include any import duties or VAT taxes. All VAT and local taxes are the responsibility of the buyer and are non-refundable.  

International Restrictions:

Some New products can only be sold in the U.S.A., we reserve the right to respect our distribution agreements and not ship some new items outside the U.S. If a restricted sale occurs we will refund 100% of the selling price.  We also reserve the right to require wire transfer payment for certain regions known for fraud.

Pre-Orders, Reserving Incoming Stock and Special Orders:

Rock N Roll Vintage offers a wide range of custom, limited edition and hard to find guitars, basses and effects. To reserve a product before it arrives or place a special order we require a 25% non-refundable deposit.  In the unlikely event we cannot deliver a product we will provide a full refund of your deposit. If you don't pay the balance due within 30 days of arrival we will charge a 20% restocking fee. 

Layaway Policy:

We accept layaways for most instruments and amps. We will determine if a product can be purchased on layaway on a case by case basis. The first layaway payment must be at least 30% of the price of the instrument or accessory. You will have 30 days to pay the balance in full and complete the transaction. In the event you do not complete payment within 30 days we will charge a 20% restocking fee and provide a refund for any balance in your account. We will not ship until we receive full payment.

Payment Methods:

Payment by Wire Transfer: - Please call or email us for information on how to wire transfer payment to our bank. This is the fastest least expensive payment method and avoids credit card fees in the event the guitar or amp is returned.  This is the preferred payment method for international sales of guitars, amps and keyboards.

Payment by Credit Cards and Paypal: - If paying by credit card you can place your order online for most pedals, accessories and new items.  For Vintage and used Guitars and Amps you can call our shop at 773-878-8616 Weekdays Noon to 6PM CST and Saturdays from Noon to 5PM CST or email us to arrange your payment.   Payment By Credit Cards requires the customer Ship to and Bill to addresses to be the same. 

 

Errors and Disclaimers: To report an error or bad link on this site please contact us at webmaster@rocknrollvintage.com

Disclaimers: Although we try to maintain an error free site we're not perfect.  We reserve the right to correct typographical errors including pricing and description errors caused by us or our suppliers at any time. We reserve the right to revoke any offers based on product availability, inaccuracies, errors and omissions including after an order has been submitted and a credit card charged.  We reserve the right to cancel orders due to suspected payment fraud.  In the event an offer is revoked or cancelled and payment has been received and is available to us we will provide a full prompt refund via the same means payment was made from.   Product specifications and prices on this web site are subject to change without notice.

By using this website, you assume all risks associated with its use, including any risk to your computer, software or data. The owner of this site shall Not be liable for any direct, indirect, special, incidental, or consequential damages resulting from the use or misuse of this website or the information contained within.

A link to another web site does not constitute endorsement of any product or service on that web site.  We have no control over the content and offers of our link partners.  It is up to you to take appropriate precautions while visiting these sites.  In no event will the owner of this site be liable to any party for direct, indirect, special or consequential damages for use of this or any other hyper linked web site. By visiting this web site you agree to be bound by the terms and conditions of our policies.  If you do not agree, please do not use or access the web site.  We reserve the right to change these policies from time to time without prior notice.  The current revision date will be posted at the top of our policy page.

Please send all email inquiries to rocknrollvintage@gmail.com

 


 
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Rocknroll Vintage Inc, Musical Instruments  Dealers, Chicago, IL

Copyright 2014 - Rock N Roll Vintage Inc. All trademarks are property of their respective owners. Serving customers in L.A., New York, Chicago and world wide since 2004