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Frequently Asked Questions

 

Answers to Frequently Asked Questions 

1) How can I pay for my Vintage guitar?   Payment Methods for domestic customers include credit card, PayPal, bank wire (swift) and cash (in-store only).  International customers can pay via bank wire transfer or PayPal (at our disgression). 

2) How will you ship my guitar? - We use UPS ground for domestic instruments and either UPS or USPS for effects, smaller items and international customers.  We will require a signature for most deliveries.  We're experienced shippers and have shipped thousands of guitars world wide.  All instruments are carefully packed to insure safe arrival.

3) I'm looking for a Gibson SG , Do  you work off of Want Lists ? - Yes we   do, send us your want list, we will let you know when we locate the instrument you are interested in. 

4) I need to find a Gibson Les Paul Special but I called and you don't have one.  How   often do you get new inventory ? - We're constantly buying guitars, amps and effects.   We have new stock weekly.  Keep in mind rarer guitars aren't located as often as a more common instruments. The best thing to do is to give us a call to see what we currently have and if we don't have what you're looking for have us add your info to our want list.

5) I want to see more guitar photos! - If you want more information on a specific guitar just drop us an email or give us a call. We generally shoot a full set of photos and only place a few photos on our web site.  If you are interested in a particular guitar or bass let us know and we can provide photos and additional information as well as provide an in-hand description of the guitar or bass. 

6) Do you offer Buyer Protection ? - We offer 48-hour approval on vintage and used instruments.  The approval period starts up on delivery.   

7) What will my Guitar or Amp repair cost ?  -  Costs vary depending on the nature of the repair.  We offer free estimates, please call our shop and set up a time to bring your guitar or bass in for a free estimate.  You can call our shop at 773-878-8617.

8) Sales Tax - Illinois residents and customers purchasing from our retail store will be charged sales tax.   Illinois dealers who purchase guitars for resale and non-profit customers who supply a valid tax ID will not be charged sales tax.

9) Import Duties VAT and other  destination specific taxes - Destinations outside the U.S.    may have import duties, VAT taxes or other country specific taxes.  We do not include these taxes in our prices.  It is the buyer's responsibility to pay these taxes.

10)   I want to sell my vintage guitar, are you interested ?  - We're always buying good used guitars.  We will need to take a look at your vintage guitar before we can make an offer on it.  You can bring it by our store, send us photos and in some cases we will drive or fly to your location.  The first thing to do is to give or drop us an email  to discuss your vintage or used guitar or amp.   We will offer you a fair price and a smooth transaction if it's an instrument we're interested in.  Please keep in mind we want clean original guitars and amps as we need to be able to resell your gear.   In most cases we will beat the local guitar chain store, pawn shop or estate sale price.     Have a collection, give us a shout !

11) What are the Terms and Conditions of a purchase from Rock N Roll Vintage ?  Click here to see our full terms and conditions for online, phone and in-store purchases.  Please call us if you have any questions.

12) What are your store hours ?   We are open M - W - F  Noon to  6 PM CST , Tu - Th  Noon to 7 PM CST and Saturdays Noon to 5 PM CST.  

13) What is your Privacy Policy ?  We do not store any credit card information on this site, all credit card transactions are sent through a secure credit card processor.  We do collect email and phone information from customers as well as people who opt to sign up for our newsletters.  We may send information from time to time to our customer and newsletter lists however we will not sell or authorize the release of these names to any person or organization.  You may ask to be removed from our lists at any time and all newsletters will have an opt out option.

14) What will we charge to ship your vintage guitar or amp ?  We generally charge $50 for domestic guitar shipping and $199 for most international destinations.  Australia and some other locations may be higher.  Amp shipping varies by size and weight.  Please call or email us  for more details on specific international rates.  Drum and Synth shipping will also vary by destination.  Please contact us for a price quote.

15) How long will it take for you to repair my guitar ?  Repair times vary depending on the nature of the repair.  Most repairs generally take a week while guitar setups can be done faster, sometimes the same day.  It's probably best to call the Guitar repair shop to get an estimate.  Please call 773-878-8617 or drop us an email.

              Email: rocknrollvintage@gmail.com    Phone: 773-878-8616  


 
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Rocknroll Vintage Inc, Musical Instruments  Dealers, Chicago, IL

Copyright 2014 - Rock N Roll Vintage Inc. All trademarks are property of their respective owners. Serving customers in L.A., New York, Chicago and world wide since 2004